Contact Support
For help, contact MagiLand Information Technology Inc. through the MagiLand contact page.
When reporting a problem, include your iPhone model, iOS version, SecureShare version, media type, and the step where the issue happened. Do not send private photos or videos unless support explicitly asks for a sanitized sample.
Supported Media
- Photos: JPEG, HEIC, and PNG.
- Live Photos: paired image and movie components.
- Videos: QuickTime movies, including common `.mov` files from iPhone.
Frequently Asked Questions
Does SecureShare upload my media?
No. SecureShare does not upload your media to MagiLand servers. Cleaning happens locally on your device.
Why does iOS sometimes download from iCloud?
If selected media is stored only in iCloud, iOS may download it to your device before SecureShare can clean it. This is handled by Apple system frameworks.
Are my original photos or videos changed?
No. SecureShare preserves originals and creates cleaned copies for sharing or saving.
Can SecureShare remove visible information inside an image?
No. SecureShare removes metadata. It does not blur faces, license plates, documents, screens, cards, or other visible details.
Troubleshooting
- If iCloud media takes time to load, keep SecureShare open and connected to a reliable network while iOS downloads the selected item.
- If a video fails to clean, try again with a shorter clip and include the media type in a support request.
- If saving fails, confirm SecureShare has permission to add items to your Photos library.
- If sharing fails, try saving a cleaned copy first, then share that copy from Photos.